Loan Servicing Collections Specialist

2 weeks ago


Scottsdale, Arizona, United States Americor Full time
Job Description

We are seeking a highly skilled Collections Specialist to join our team at Americor. As a Collections Specialist, you will play a critical role in the daily communications and servicing of past-due accounts on an inbound and outbound basis.

Key Responsibilities:

  • Improve overall portfolio health by assisting past-due clients in creating payment plans and enrolling in hardship assistance programs.
  • Maintain proper communications with clients, including inbound and outbound calls, emails, SMS messaging, and online chats.
  • Develop and maintain symbiotically successful relationships between Americor and its customers by providing exceptional customer service and professional collections tactics.
  • Meet personal performance management goals and consistently hit KPI targets set by direct Team Lead and Supervisor.
  • Ensure adherence to Loan Servicing guidelines and handle escalated customer service issues professionally.

Requirements:

  • 3+ years of experience in Loan Servicing, preferably in collections, focusing on unsecured, debt consolidation, and personal loans.
  • Call Center experience and proficiency with Microsoft Office and Google Suite.
  • Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.).
  • Outstanding verbal and written communication skills, superior multi-tasking skills, and flexibility to adapt to changes in direction.
  • Professional presentation and demeanor.

Benefits:

  • Ongoing training and development opportunities.
  • Chance for career advancement.
  • Medical, dental, and vision insurance.
  • Company-paid group life and AD&D insurance.
  • 7 paid holidays and 2 floating holiday days.
  • Paid time off.
  • Flexible spending and HSA options.
  • Employee assistance program.
  • 401(k) match.
  • Referral program.

Americor is an equal opportunity employer and does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity, or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by law.



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