Administrative Services Coordinator

3 weeks ago


San Dimas, California, United States Kelly Services Full time
Job Summary
Kelly Services is seeking an experienced Administrative Services Coordinator to join our team in San Dimas, CA. In this role, you will be responsible for handling general inbound and outbound calls with a focus on improving customer satisfaction, retention, and business growth.

The ideal candidate will have 4+ years of experience in customer service, customer support, or office administration, with strong communication and interpersonal skills. You will also have basic computer skills and the ability to navigate customer management systems.

Responsibilities

As an Administrative Services Coordinator, your primary responsibilities will include:
  1. Handling general inbound calls and placing outbound calls to customers.
  2. Addressing routine and basic inquiries or issues using company-provided procedures and scripts.
  3. Providing quality support to customers by utilizing fundamental knowledge of company products, services, and systems.
  4. Resolving and troubleshooting any customer contract service issues.
  5. Striving to increase customer satisfaction and retention through quality communication.

Requirements

To be successful in this role, you will need to have:
  1. 4+ years of experience in customer service, customer support, or office administration.
  2. Strong communication and interpersonal skills.
  3. Basic computer skills and ability to navigate customer management systems.
  4. Familiarity with company services and products (training provided).
  5. Able to follow established procedures and scripts accurately.
  6. A customer-focused mindset with a goal to exceed expectations.

Compensation and Benefits

We offer a competitive salary of $29.00 per hour, with a hybrid schedule that includes 3 days in-office and 2 days working from home. We are committed to delivering exceptional customer service and value your contributions to our team.

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