Senior Director of Customer Excellence

3 weeks ago


Jersey City, New Jersey, United States Simeio Full time
Customer Success Leadership Opportunity

We're seeking a seasoned professional to serve as the Sr. Director of Customer Success, responsible for driving customer adoption and ensuring full business value realization.

This critical role assumes overall customer adoption responsibility and acts as a trusted advisor to customers and executive sponsors. You will work closely with internal teams to align account activities with the customer's business case and strategy.

The ideal candidate will have 10+ years of experience in customer success, with a strong background in Identity and Access Management (IAM) and Security. They will be responsible for:

  • Developing trusted advisor relationships with customers and executive sponsors to drive services adoption and ensure they are using the solution to achieve full business value.
  • Partnering with internal teams to align account activities with the customer's business case and strategy.
  • Monitoring and identifying adoption and utilization trends, providing recommendations based on risk and customers' needs.
  • Conducting periodic customer health-checks and presenting monthly and quarterly business reviews.
  • Identifying renewal risk and collaborating with internal teams to remediate and ensure a successful renewal.

The selected candidate will also be responsible for acting as the voice of the customer, collecting feedback, and driving continuous improvement across all areas. Additionally, they will engage consistently with customers throughout the customer journey to ensure alignment on actual vs. expected outcomes.

This is an excellent opportunity for a seasoned professional to make a meaningful impact at Simeio, a global managed services provider offering Identity and Access Management solutions delivered as a service. The company has been recognized for its business and technical leadership and highly rated by Gartner, Forrester, and KuppingerCole.

We offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience, plus benefits including health insurance, retirement plan, and paid time off.



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