Customer Experience Director

3 weeks ago


Jersey City, New Jersey, United States Inizio Partners Full time

As a Customer Experience Director at Inizio Partners, you will play a pivotal role in driving our organization's CX strategy forward. With 15+ years of experience in leading and selling CX solutions on an enterprise level, you will possess a deep understanding of stakeholder management and account planning.

Your primary responsibilities will include identifying new buying centers and opportunities within client environments, building and maintaining strong relationships with clients, and driving CX engagements. You will also serve as the onshore point of contact for client escalations and work closely with offshore and internal technical teams to deliver projects efficiently.

To excel in this role, you should have expertise in CCaaS solutions like NICE, Genesys, and AWS, as well as certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI. Additionally, a basic understanding of voice telephony and data networks, excellent communication and presentation skills, and proficiency in working with cross-functional teams are essential.

In terms of qualifications, you should hold a Bachelor's degree in Computer Science, Linguistics, or a related technical field, with at least 5 years of experience in a CX Solution Architect role and 7+ years in Account Management and Stakeholder Management.

We anticipate the salary for this position to be approximately $150,000 - $220,000 per year, contingent upon location and experience.



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