Residential Care Coordinator

7 days ago


Longmont, Colorado, United States Lennar Homes Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lennar Homes. As a key member of our customer care team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Pre-Construction Support: Conduct thorough site visits to identify and address any issues before construction is completed, ensuring a high-quality finished product.
  • Homeowner Onboarding: Welcome new homeowners, educate them on the operation of their new home, and provide guidance on maintenance and upkeep.
  • Issue Resolution: Collaborate with our construction team to resolve any issues or defects, ensuring timely and satisfactory resolutions.
  • Communication and Coordination: Schedule and supervise trade partners' repairs, coordinate with homeowners, and provide regular updates on the status of work.
  • Quality Control: Conduct regular inspections to ensure that our homes meet our high standards, and provide feedback to our construction team.
Requirements
  • Education and Experience: A minimum of 3-5 years of experience in residential customer service, construction, or a related field.
  • Skills and Qualifications: Excellent communication and interpersonal skills, strong organizational and problem-solving abilities, and a commitment to providing exceptional customer service.
  • Physical Demands: Ability to work in excess of 8 hours per day, operate a motor vehicle, read plans, climb stairs, and lift up to 50 pounds.
What We Offer
  • Competitive Compensation: A competitive hourly rate, with opportunities for bonuses and commissions.
  • Benefits Package: A comprehensive benefits package, including health insurance, vacation time, holidays, and a 401(k) savings plan.
  • Professional Development: Opportunities for growth and development, including training and education programs.

Lennar Homes is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.



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