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Customer Service Team Lead

2 months ago

Seattle, Washington, United States Whole Foods Market IP, L.P. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our Store Support Team, you will be responsible for providing exceptional customer service, leading and developing a high-performing team, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, ensuring a positive shopping experience for all customers.
  • Team Leadership: Lead, develop, and motivate a high-performing team, providing coaching and feedback to ensure excellent performance.
  • Sales Growth: Drive sales growth through effective inventory management, visual merchandising, and promotional activities.
  • Store Operations: Assist with store operations, including scheduling, inventory management, and maintaining a clean and safe store environment.
  • Training and Development: Train and develop team members on customer service, sales techniques, and store operations.
  • Communication: Communicate effectively with team members, store leaders, and customers to ensure seamless operations and exceptional customer service.
Requirements
  • Experience: 12+ months of retail experience, preferably in a customer-facing role.
  • Skills: Excellent customer service skills, leadership skills, and ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
Working Conditions
  • Physical Demands: Ability to lift 50 pounds, stand for long periods, and work in a fast-paced environment.
  • Work Schedule: Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Benefits

Whole Foods Market offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.