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Customer Service Team Lead

4 weeks ago

Seattle, Washington, United States Floor & Decor Holdings, Inc. Full time

Job Summary:

The Customer Service Team Lead is a key role within Floor & Decor Holdings, Inc. responsible for overseeing the customer service team and ensuring exceptional customer experiences. This position requires strong leadership and communication skills to manage a dynamic team and drive sales growth.

Key Responsibilities:

  • Lead and develop a high-performing customer service team to deliver exceptional customer experiences.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the management team to achieve business objectives and improve operational efficiency.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Minimum of 1 year of customer service supervisory experience or 4 years of customer service experience.
  • High school diploma and/or GED.
  • Minimum of 2 years of computer experience in a work environment.

Benefits:

  • Bonus opportunities at every level.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • A personal holiday and Volunteer Time Off program.
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).

Working Conditions:

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles.
  • Potential car travel to other stores for support.
  • Flexible hours to fit around your schedule.
  • On the job training.
  • Opportunity for advancement.
  • Our people are our most important asset and we pride ourselves in teamwork.
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements:

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time.

Equal Employment Opportunity:

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.