Senior Business Transformation Manager

4 weeks ago


Menlo Park, California, United States Genesys Cloud Services, Inc. Full time

Genesys Cloud Services, Inc. is seeking a seasoned Senior Business Transformation Manager to spearhead our enterprise-wide transformation initiatives.

This pivotal role will shape the company's future by implementing innovative solutions, fostering a culture of continuous improvement, and ensuring alignment with our strategic goals.

The ideal candidate will possess a strong background in coordinating Go-To-Market strategies and Sales Operations, with a proven track record of leading large-scale transformation projects.

Key responsibilities include:

  • Managing the full lifecycle of transformation projects from ideation through implementation
  • Ensuring initiatives are delivered on time, within scope, and within budget while meeting or exceeding business objectives
  • Building and maintaining strong relationships with senior leaders and stakeholders across the organization
  • Communicating complex transformation strategies and updates clearly and effectively to all stakeholders
  • Applying advanced process improvement methodologies to enhance operational efficiency and effectiveness

The successful candidate will have a minimum of 8 years of relevant experience in leading large-scale transformation initiatives, with a strong background in the coordination of GTM strategies and Sales Operations.

They will also possess a track record of leading large, transformational projects, with a proven ability to take ownership of the initiative, troubleshoot complex issues, build strong relationships across all levels of the organization, and solicit/gain support inside and outside of the Business Transformation team.

Experience working with third-party consultants and managing vendor relationships is highly desired.

Advanced process improvement skills, with a track record of driving operational excellence, are also essential.

The ideal candidate will be a strategic leader with a passion for driving organizational change and transformation, and will be able to communicate complex ideas clearly and effectively to all stakeholders.

Genesys Cloud Services, Inc. offers a competitive compensation package, including medical, dental, and vision insurance, flexible work schedules, and work-from-home opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates.



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