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Customer Engagement Specialist

2 months ago

Green Valley, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Overview

The Customer Engagement Specialist plays a crucial role in ensuring a positive experience for all members and guests at our fitness center. This part-time position focuses on delivering exceptional service and support to our community.

Key Responsibilities
  • Welcome members, potential members, and visitors, ensuring a high standard of customer service.
  • Manage front desk operations, including:
    • Answering phone inquiries in a courteous manner and providing assistance with various questions.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
  • Help maintain the cleanliness and organization of the facility.
Qualifications
  • Previous experience in customer service is preferred.
  • Basic proficiency in computer skills.
  • A genuine interest in fitness and health.
  • Positive and energetic demeanor.
  • Reliability and punctuality are essential.
  • Outstanding customer service abilities; capable of interacting positively and professionally with members and colleagues.
  • Strong listening skills with the capacity to empathize and resolve issues.
  • Exhibit professionalism in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regularly standing and walking throughout the shift.
  • Frequent verbal communication in person or over the phone.
  • Occasional lifting of items up to 50 pounds.
  • May encounter cleaning chemicals during shifts.

Planet Fitness, Inc. is committed to transforming the fitness landscape with over 1,000 locations across the United States, Puerto Rico, and Canada. Our mission is to enhance lives by providing a welcoming and high-quality fitness experience in a non-intimidating environment.