Customer Service Representative
4 weeks ago
Customer Operations Specialist
As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in the food service industry.
You will engage with customers to understand their needs and exceed their expectations, resolving issues and answering questions in a timely and professional manner.
Key Responsibilities:
- Research and resolve customer delivery issues and off-day requests
- Process customer credits and respond to internal/external customer inquiries
- Provide level II support and respond to complex customer inquiries
- Manage customer cases in Salesforce and respond to document requests
- Perform backup duties as needed, including order entry and order management
Requirements:
- High school diploma or equivalent
- 1+ year of relevant experience in customer service
- Excellent written and verbal communication skills
- Proficient in Microsoft Office suite and Salesforce
- Ability to work flexible hours, including weekends and holidays
About Shamrock Foods
At Shamrock Foods, we value our associates and customers, and we are committed to providing exceptional service and support.
We are a privately-held, family-owned company with a rich history and a strong commitment to our community.
Why Work for Us?
We offer a competitive benefits package, including health insurance, 401(k) savings plan, and paid time off.
We also offer opportunities for growth and development, as well as a fun and supportive work environment.
Equal Opportunity Employer
Shamrock Foods is an equal opportunity employer and welcomes applications from diverse candidates.
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