Return Agent

3 weeks ago


Roanoke Virginia, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused Return Agent to join our team at Enterprise Mobility. As a Return Agent, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental car return experience.

Key Responsibilities
  • Greet customers and provide a warm welcome, ensuring a positive first impression.
  • Review rental charges and provide accurate receipts to customers.
  • Provide information on transportation options to the airport terminal.
  • Thank customers for their business and inquire about their satisfaction with our services.
  • Discreetly inspect vehicles for damage and complete damage reports as needed.
  • Identify and tag vehicles for special handling, such as grounding or preventative maintenance.
  • Maintain a clean and organized lot, ensuring ease of access and traffic flow.
  • Seek opportunities for self-improvement and professional growth.
Requirements
  • Must be at least 18 years old.
  • Minimum of 1 year customer service or sales experience in a fast-paced environment.
  • High School Diploma or G.E.D. required.
  • Must have reliable transportation to and from work.
  • Must have a valid driver's license.
  • Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years.
  • No drug or alcohol-related violations in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company.


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