Hotel Room Cleaner

2 weeks ago


Roanoke, Virginia, United States Coury Hospitality Full time

POSITION SUMMARY:


The primary responsibility of this role is to ensure that all areas of the hotel are meticulously cleaned, with the ultimate goal of enhancing the guest experience through exceptional cleanliness standards.

This position involves reporting maintenance issues and addressing guest requests or concerns. It is crucial to maintain the confidentiality and security of all guest accommodations.

WORK ENVIRONMENT:

Guest Rooms, Service Corridors, Housekeeping Area

Job may involve working:

  • In varying temperature conditions (including extreme heat or cold).
  • In environments with fluctuating noise levels.
  • In areas with potential fumes and/or odor hazards.
  • In settings with dust and/or mite hazards.
  • In proximity to cleaning chemicals.
  • In areas with bio-hazards.

RESPONSIBILITIES:

  • Thoroughly clean and sanitize assigned guest rooms, including bathrooms. Dust surfaces; vacuum carpets, area rugs, drapes, and upholstered furniture; make beds and change linens; sweep, mop, and wash floors; collect debris and empty waste containers. Spot clean walls and doors as necessary. Organize guests' personal items as needed. Clean public areas as required.
  • Restock towels and all necessary supplies in the rooms. Replace facial tissues, toilet paper, and bathroom amenities in the appropriate amounts and locations.
  • Utilize the correct cleaning agents for designated surfaces, adhering to OSHA regulations and company safety/sanitation protocols.
  • Maintain comprehensive knowledge of the proper operation and maintenance of cleaning equipment. Use equipment solely for its intended purpose.
  • Keep carts and linen storage areas organized and safe.
  • Report all maintenance issues to ensure guest satisfaction.
  • Accountable for keys assigned to them.
  • Responsible for returning all lost and found items to the Housekeeping Office for logging.
  • Adhere to all company policies and procedures, including safety and sanitation guidelines. Work safely when handling heavy loads or heavily soiled linens, including the use of personal protective equipment (PPE).
  • Report any accidents, injuries, or unsafe working conditions to management.
  • Ensure that uniform and personal appearance are clean and professional.
  • Understand emergency procedures for the Housekeeping department and the hotel as a whole.
  • May be required to work evenings, weekends, and/or overtime.
  • Additional tasks and responsibilities may be assigned at the discretion of management. Furthermore, tasks and responsibilities may be modified based on business volume and the necessity for work to be completed at that time.

QUALIFICATIONS:

  • Strong organizational skills.
  • Ability to accurately follow instructions.
  • Capability to work independently with minimal supervision.
  • Excellent attendance and punctuality.
  • Well-groomed, clean, and neat appearance.
  • Ability to maintain excellent attendance and punctuality while working independently.

EXPERIENCE:

  • Previous experience in housekeeping is preferred but not mandatory.

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