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Account Manager
2 months ago
NoGigiddy is seeking a proactive and customer-focused Account Manager to join our remote team. In this role, you will build and maintain relationships with our clients, ensuring their needs are met and providing exceptional service. This position is perfect for someone eager to start their career in account management and customer service.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
- Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
- Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
- Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
- Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
- Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
- Feedback Collection: Gather and relay client feedback to improve our services and client experience.
Skills and Qualifications:
- Communication Skills: Exceptional verbal and written communication skills.
- Customer Service Skills: Strong ability to understand and meet client needs.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
- Problem-Solving: Ability to address and resolve client issues effectively.
- Time Management: Strong ability to manage time and meet deadlines.
- Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Preferred Experience:
- Experience in customer service, sales, or a related field is a plus but not required.
- Familiarity with CRM software and account management tools is a plus.
- Previous experience with gig economy platforms or staffing apps is a plus.
Working Conditions:
- Remote Work: The role is remote, allowing for flexibility in work location.
- Collaboration: Regular virtual meetings and communications with the sales and support teams.
- Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.
Salary Range:
- $20 to $27 per hour, depending on experience and qualifications.
NoGigiddy is an equal opportunity employer and welcomes applications from diverse candidates. If you are organized, detail-oriented, and passionate about providing excellent service to clients, we'd love to hear from you.
