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Field Operations Leader

2 months ago

Little Rock, Arkansas, United States Renewal by Andersen - The Birner Group Full time
Job Overview

Are you a skilled leader with a dedication to operational excellence and team mentorship? Renewal by Andersen - The Birner Group is in search of a Field Operations Manager to enhance our esteemed home improvement organization. With a legacy of over 120 years in the window and door sector, we proudly stand as the largest replacement window company in the United States, serving a vast array of markets nationwide.

In this critical role, you will ensure that our operations function seamlessly and effectively. Your primary objective will be to uphold a minimum Net Promoter Score (NPS) of 85% by diligently monitoring, training, and advocating for Medalia Scores among all members of the Operations Team.

Key Responsibilities:

  • Oversee the A/R collection process alongside the Internal Operations Manager.
  • Facilitate staffing requests and conduct preliminary interviews for all Field Operations roles.
  • Engage directly with homeowners to address installation and service-related issues.
  • Manage escalated or intricate customer concerns and assist in the training of new installation and service personnel.
  • Maintain and revise Monthly Budget and Installer Bonus Reports.
  • Collaborate with Sales and Finance Admin to resolve HIT List challenges and work closely with the VP of Internal Operations on related cases.
  • Guide installation teams on technical skills and customer service excellence.
  • Audit labor expenses, custom trim projects, and any breakdowns that exceed anticipated costs.
  • Authorize all vehicle maintenance and repairs, manage operational tools, and oversee security measures.

At Renewal by Andersen, we prioritize accountability, collaboration, excellence, integrity, and trust. We provide a comprehensive benefits package that includes medical, dental, vision, and life insurance, contributions to Health Savings Accounts, a 401K plan with annual bonuses, paid holidays, PTO, and exclusive product pricing for employees.

Our culture promotes work-life balance and supports professional development. If you are a results-oriented Field Operations Manager committed to excellence and team leadership, we invite you to consider this opportunity.