Product Support Sales Representative

4 weeks ago


Aiken, South Carolina, United States Manitowoc Full time
Job Summary

The Product Support Sales Representative will be responsible for maintaining a sales program within the area based on customer requirements, establishing and maintaining relationships with new and existing customers, and informing customers of supply and price trends.

Key Responsibilities
  • Maintain a sales program within the area based on customer requirements
  • Establish and maintain relationships with new and existing customers
  • Inform customers of supply and price trends
  • Secure and renew orders and arrange delivery dates
  • Support internal sales, service, and parts departments
  • Assist with past due account balances
  • Perform inspections on cranes as per request by customers and/or insurance companies
  • Compile and prepare lists and labor estimates for quotes
  • Provide customers with technical support and operator and maintenance orientation on new equipment
  • Research and deliver parts to customers
  • Work closely with Parts and Service Managers to accomplish monthly sales goals
  • Increase sales of replacement parts and solicit revenue repair work on equipment
  • Provide exceptional customer support through timely communications and excellent service
  • Follow up on sales calls
  • Deliver welcome packets within 1 week of delivery of a new or used product
Requirements
  • High School Diploma or GED required with a minimum of three (3) years of sales experience preferred within the construction equipment industry
  • Must be proficient in Microsoft Office Suite
  • Must be self-disciplined and have exceptional customer service and interpersonal skills with a proactive approach to gaining clientele
  • Knowledge of Crane Equipment is preferred
  • Must have a clean driving record with the ability to travel
Working Conditions

This is a full-time position with typical working hours between 7:00 am to 4:00 pm. Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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