Customer Experience Coordinator

4 days ago


Lancaster, Pennsylvania, United States Norman's Gift Shops, Inc. Full time
As a Retail Sales Manager at Norman's Gift Shops, Inc., you will be responsible for overseeing our sales team and driving retail sales by building strong relationships with customers and delivering exceptional customer service. With a focus on customer satisfaction, you will ensure that every customer interaction is a positive and memorable one.

About Norman's Gift Shops, Inc.
We are a premiere employee-owned Hallmark Gold Crown retailer dedicated to helping people capture their emotions and share them with others. Our mission is to deliver a memorable and genuine experience to each of our customers while meeting store goals.

Responsibilities and Requirements
This role involves leading our sales team, infusing our Customer CARE program into the store culture, meeting store-specific Crown Rewards program enrollment goals, and assisting management in developing and training staff on new products and processes. You will also provide supervision and managerial support, learn and be efficient with our register system, and maintain and restock displays as directed by store management. To succeed in this role, you must have a high school diploma or equivalent, prior retail experience with supervisory exposure, and prior customer service experience. You should also be able to work a flexible schedule, including events, holidays, evenings, and weekends, and continuously stand/walk, frequently push/pull, and occasionally bend/stoop/crawl/reach above shoulders/kneel, climb a ladder, and carry up to 40 pounds.

Compensation and Benefits
The estimated annual salary for this position is $52,000 - $62,000 depending on experience. We offer a lucrative 30% off shopping discount on merchandise purchased in our stores, incentive contests throughout the year, and a flexible schedule.

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