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Customer Relations Associate

2 months ago

Haverhill, Massachusetts, United States LGC Group Full time
Company Overview

LGC is a prominent global provider of life science tools, delivering essential components and solutions in rapidly expanding sectors within human healthcare and applied markets. Our extensive product range includes vital tools for genomic analysis and quality assurance applications, which are integral to our customers' operations and workflows, recognized for their superior performance and quality.

Our products are crucial in customer workflows, facilitating processes from discovery to commercial production, enabling clients to: introduce innovative diagnostics and therapies; advance research and development; enhance food production; and consistently monitor and improve the quality of food, environmental conditions, and consumer goods.

With over 175 years of scientific expertise, LGC has successfully expanded its product offerings and built strong relationships with customers, industry partners, and the global scientific community. Join us in our mission of Science for a Safer World.

Position Overview

As a key member of our Standards division, you will ensure the delivery of exceptional customer service through efficient and precise order processing, effective communication, and collaboration with various departments to address inquiries. You will serve as the primary point of contact for customers regarding general inquiries such as pricing, product details, and scheduling. Your role will involve fostering and maintaining strong business relationships with clients by providing timely and accurate service, thereby enhancing customer loyalty.

Key Responsibilities

• Respond promptly to customer inquiries

• Accurately enter customer orders into the system

• Provide detailed information about products and services

• Promote additional products and services

• Assist the shipping team with order picking and verification

• Uphold LGC's core values in daily operations

• Undertake additional tasks as required

Qualifications

Education, Experience, and Skills

• High school diploma or equivalent required

• Associate or Bachelor of Science degree preferred

• Strong organizational skills and attention to detail

• Basic mathematical abilities

• Proficient in computer applications, particularly MS Office

• Familiarity with environmental laboratory methods is advantageous

• Excellent time management capabilities

• Strong verbal communication skills and meticulous attention to detail

Additional Information

What We Offer:
  • Competitive salary with an attractive bonus structure
  • Comprehensive medical, dental, and vision coverage for employees and their families
  • Flexible spending accounts for healthcare and dependent care
  • 401(k) retirement plan with employer matching
  • Company-sponsored short- and long-term disability insurance
  • Flexible work arrangements
  • Pet insurance options
  • Enhanced parental leave benefits
  • Immediate accrual of paid time off
  • Regular company-wide events and recognition programs
Our Core Values
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT
Equal Opportunity Employer

LGC is committed to ensuring that every job applicant and employee is valued for their skills and contributions, regardless of age, disability, race, color, national origin, gender, sexual orientation, marital status, or any other characteristic. All hiring and employment decisions will be made without discrimination.

For more information about LGC, please visit our website.