Customer Support Expert
2 weeks ago
**About the Role**
We are seeking a highly skilled Customer Support Expert to join our team at TEKsystems in El Paso, TX. As a key member of our Retirement Services Operational Support Team, you will be responsible for providing exceptional customer service to clients with questions and needs regarding their accounts.
**Job Description**
The ideal candidate will have excellent verbal and written communication skills, with at least 3-5 years' experience in call center or financial services. You will be able to handle high-stress situations, problem-solve, and de-escalate client concerns.
**Responsibilities**
• Assist clients with account-related inquiries and issues
• Process retirement account transactions such as distributions, Roth conversions, and tax withholding elections
• Navigate multiple systems and applications to research, analyze, and resolve requests
**Requirements**
• Excellent verbal and written communication skills
• 3-5 years' experience in call center or financial services
• Ability to handle high-stress situations
• Problem-solving and de-escalation skills
• Data entry experience
**Benefits**
TEKsystems offers a competitive salary range of $22.00 - $22.00 per hour, paid training, and opportunities for growth and professional development. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) retirement plan options.
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