Customer Support Expert

2 weeks ago


El Paso, Texas, United States TEKsystems Full time

**About the Role**

We are seeking a highly skilled Customer Support Expert to join our team at TEKsystems in El Paso, TX. As a key member of our Retirement Services Operational Support Team, you will be responsible for providing exceptional customer service to clients with questions and needs regarding their accounts.

**Job Description**

The ideal candidate will have excellent verbal and written communication skills, with at least 3-5 years' experience in call center or financial services. You will be able to handle high-stress situations, problem-solve, and de-escalate client concerns.

**Responsibilities**

• Assist clients with account-related inquiries and issues

• Process retirement account transactions such as distributions, Roth conversions, and tax withholding elections

• Navigate multiple systems and applications to research, analyze, and resolve requests

**Requirements**

• Excellent verbal and written communication skills

• 3-5 years' experience in call center or financial services

• Ability to handle high-stress situations

• Problem-solving and de-escalation skills

• Data entry experience

**Benefits**

TEKsystems offers a competitive salary range of $22.00 - $22.00 per hour, paid training, and opportunities for growth and professional development. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) retirement plan options.



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