Service and Support Expert

1 week ago


El Paso, Texas, United States DATAMARK (Texas) Full time
Job Description

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative I to join our team in El Paso, Texas. As a key member of our call center, you will be responsible for handling incoming customer calls and emails, providing efficient and accurate assistance, and documenting customer interactions.

Key Responsibilities
  • Customer Service: Answer incoming customer calls and emails, address inquiries, concerns, or requests, and provide efficient and accurate assistance.
  • Documentation: Document all customer interactions and maintain accurate customer records.
  • Account Management: Update account information as needed, ensuring accuracy and completeness.
  • Problem Resolution: Assist in resolving customer complaints or issues, escalating complex cases to the appropriate team members or departments for further investigation.
Requirements
  • A minimum of one year of previous experience in customer service in a call center setting or two years of customer service experience.
  • Bilingual in English and Spanish is essential.
  • Must be a U.S. Citizen.
  • Excellent communication skills, both verbal and written, are necessary.
About Us

DATAMARK, Inc. is a leading provider of data management solutions, committed to delivering exceptional customer service and innovative solutions.



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