Customer Service Expert for Insurance

3 weeks ago


El Paso, Texas, United States West Texas Agency El Paso Full time

About the Job

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At West Texas Agency El Paso, we're looking for a talented Customer Service Specialist to join our team. As a key member of our customer service department, you'll play a crucial role in providing exceptional support to our policyholders, ensuring their satisfaction and loyalty to our agency.

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Responsibilities

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Your primary responsibilities will include:

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  • Handling inbound calls and responding to policyholder inquiries in a timely and professional manner">
  • Managing and resolving policyholder complaints and concerns">
  • Providing accurate and up-to-date information on our insurance products and services">
  • Collaborating with colleagues to achieve customer satisfaction goals and objectives">
  • Participating in ongoing training and development to enhance your knowledge and skills">
  • Adhering to agency policies and procedures to ensure compliance and quality service delivery">
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Requirements

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To succeed in this role, you'll need:

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  • A high school diploma or equivalent">
  • Minimum 1 year of customer service experience">
  • Excellent communication, interpersonal, and problem-solving skills">
  • Familiarity with database management systems and Microsoft Office software">
  • A strong ability to work in a fast-paced environment and adapt to changing priorities">
  • A commitment to delivering exceptional customer service and building strong relationships with policyholders">
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Benefits

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We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and opportunities for career growth and development. Our salary range for this position is $45,000 - $55,000 per year, depending on experience.

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What We Offer

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At West Texas Agency El Paso, we're committed to helping our employees grow and develop in their careers. We offer ongoing training and development opportunities, flexible work arrangements, and a dynamic work environment that fosters collaboration and innovation.

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About Us

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The West Texas Agency El Paso is a leading insurance agency dedicated to providing personalized service to our policyholders. We pride ourselves on our exceptional customer service, expert knowledge, and community involvement. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity



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