Patient Services Coordinator

7 days ago


Rockville, Maryland, United States US Fertility Full time
{"title": "Patient Services Representative", "description": "Make a Difference in People's Lives

At Shady Grove Fertility, we're committed to delivering exceptional patient care and building families. We're seeking a compassionate and dynamic Patient Services Representative to join our DMV Call Center team.

Key Responsibilities:
  • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
  • Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
  • Schedule appointments and address customer/patient issues
  • Provide timely feedback to the practice regarding service failures or patient concerns
  • Consult with patients regarding their benefits, coverage, and financial options
What We Offer:
  • Competitive pay + bonus
  • Comprehensive training
  • Ability to make an impact in the communities we serve

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do.

", "lang_code": "en-US"}

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