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Customer Experience Leader at Hannaford

3 weeks ago

Queensbury, New York, United States Hannaford Supermarkets Full time

Hannaford's Mission

Hannaford Supermarkets is committed to providing high-quality products and services to our customers while maintaining a positive and inclusive work environment. As a PT Customer Service Leader, you will play a key role in achieving this mission by leading a team of customer service representatives and ensuring excellent customer service.

Responsibilities

  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure seamless customer experiences across channels.
  • Conduct regular training sessions to enhance customer service skills and product knowledge.

Requirements and Qualifications

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in customer-facing roles, preferably in retail or hospitality.
  • Excellent communication, leadership, and problem-solving skills.

Benefits

Hannaford offers a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid time off