Sales Associate

4 weeks ago


Chelsea, Michigan, United States Great Lakes Ace Hardware Full time

Job Summary

The Sales Associate position at Great Lakes Ace Hardware is a key role that requires maintaining outstanding customer service, generating sales, and merchandising product. The ideal candidate will own assigned departments and support the store management team.

Key Responsibilities

  • Provide exceptional customer service by greeting all customers, answering questions, and using the S.A.L.E.S. process to help customers find what they need.
  • Complete all company and departmental paperwork accurately, including price change bulletins, operation actions, red tags, and bin tags.
  • Receive, open, and unpack cartons or crates of merchandise, checking paperwork against items received when required, and replenishing stock when necessary.
  • Display and maintain merchandise on end caps, shelves, counters, or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines.
  • Maintain on-hand integrity through inventory adjustment reports, including cycle count and negative on-hand.
  • Follow the nightly maintenance checklist to ensure proper store recovery and cleanliness.
  • Maintain familiarity with new products and ad merchandise.
  • Practice loss prevention techniques to minimize shoplifting losses.
  • Work effectively with colleagues and customers, communicating effectively and professionally.

Additional Duties and Responsibilities

  • Assist with color matching and mixing paint.
  • Assist and/or make recommendations to customers in the service areas within the store, including chain, rope, key, and glass cutting, screen repair, and knife sharpening.
  • Operate cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.

Compensation Details

$13.00 Per Hour

Equal Opportunity Employer

Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.


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