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Benefits Associate
2 months ago
World Insurance Associates LLC is seeking a skilled Benefits Associate to support our clients' day-to-day service needs. As a key member of our team, you will contribute to the design, financials, delivery, and ongoing management of group benefits programs for our clients.
Key Responsibilities:- Contribute to employee benefits strategy and the renewal/marketing process by gathering vendor/client information and census, obtaining historical data necessary for bid process, preparing RFPs, inputting, tracking, and analyzing benchmarking data, providing value-added analysis and summaries, etc.
- Contribute to the completion of reports and administrative actions for clients including requesting Schedule As for Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, etc.
- Assist with implementation of new lines of coverage and carrier changes to ensure a smooth transition, completes all new and renewal business documentation.
- Update agency management system with new client and renewal information.
- Assist with setup of online benefits enrollment support tools.
- Resolve claims or administrative issues on behalf of client, escalates claims issues by identifying where plan provisions were misapplied.
- Plan, prioritize, and provide timely, accurate work consistently and independently for new business and renewals ensuring internal and external deadlines are met.
- Attend onsite and offsite client meetings as necessary.
- Contribute to client retention efforts by building strong client satisfaction from a tactical client management perspective.
- Comply with established best practices by client segment utilizing established workflows to deliver service excellence within the scope of services for assigned clients.
- Developing knowledge of EB carriers, EB products and plans, and carrier broker/client portals.
- Developing knowledge of group benefits in multiple product lines (i.e., medical, dental, life, AD&D, disability) and federal/state legislation related to the insurance industry.
- Developing knowledge of agency management systems, quoting tools, and EB workflows.
- Developing knowledge of EB value proposition by segmentation, applicable EB templates, and standardized client service deliverables.
- 2-3 years of Employee Benefits Brokerage Client Management experience.
- Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry.
- Life/Health insurance license or the ability to obtain immediately required.
- Strong financial acumen, with the ability to develop and work with mathematical formulas.
- Excellent time management and organizational skills with attention to detail and the ability to multi-task.
- Ability to maintain effective relationships with peers, clients, and carriers.
- Ability to effectively communicate, both written and verbally, with internal and external stakeholders.
- Ability to work independently, be resourceful, and problem solve with strong analytical and critical thinking skills and high sense of urgency.
- Advanced skills in Excel, PowerPoint, and Word.
Equal Employment Opportunity
At World Insurance Associates LLC, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.
