Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products and services.
Key Responsibilities- Provide outstanding customer service, ensuring customer satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and efficiently, adhering to company policies and procedures
- Meet or exceed sales goals, maintaining a high level of productivity and efficiency
- Maintain a clean and organized store environment, adhering to company standards
- Participate in visual merchandising and store displays, ensuring a visually appealing store environment
- Assist with inventory management, receiving and stocking merchandise
- Perform other duties as assigned by management
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 1 year of retail sales experience, preferably in a customer-facing role
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Ability to work a flexible schedule, including evenings and weekends
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
- Ability to lift up to 50 pounds and stand for long periods
As a Customer Service Specialist with Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.
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