Customer Service Representative

3 days ago


Layton, Utah, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products and services.

Key Responsibilities
  • Provide outstanding customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, maintaining a high level of productivity and efficiency
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in visual merchandising and store displays, ensuring a visually appealing store environment
  • Assist with inventory management, receiving and stocking merchandise
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of retail sales experience, preferably in a customer-facing role
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to work a flexible schedule, including evenings and weekends
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Ability to lift up to 50 pounds and stand for long periods
What We Offer

As a Customer Service Specialist with Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.



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