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Customer Service Representative

2 months ago

Layton, Utah, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and ensuring a positive experience at our fitness centers.

Key Responsibilities
  • Member Check-In and Support: Check members into the system, assist with new account sign-ups, and facilitate updates to member accounts.
  • Customer Service: Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Cleaning and Maintenance: Perform detailed cleaning in all areas of the facility, ensuring a clean and safe environment for members.
Requirements
  • Customer Service Skills: Provide exceptional customer service, interacting with members and colleagues in a positive and professional manner.
  • Positive Attitude: Demonstrate a positive mental attitude, with a focus on delivering outstanding service.
  • Customer Service Background: Previous customer service experience preferred.
  • Punctuality and Reliability: Ensure timely attendance and reliability, with a focus on meeting deadlines and commitments.
  • Diplomacy and Communication: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Education and Age: High school diploma or equivalent required, with a minimum age of 18 years.
Benefits and Perks
  • Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement.
  • Free Membership: Receive a complimentary Planet Fitness Black Card membership.
  • Employee Assistance Program: Access to confidential counseling resources and support.
  • PTO and Paid Leave: Enjoy paid time off, paid parental leave, and health insurance benefits.