Customer Service Representative

2 months ago


Layton, Utah, United States Bank of Utah Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank of Utah. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide prompt and professional service to our customers, responding to their inquiries and resolving any issues in a timely and effective manner.
  • Relationship Building: Develop and maintain strong relationships with our customers, understanding their financial needs and providing solutions to meet those needs.
  • Transaction Processing: Accurately and efficiently process transactions, including deposits, withdrawals, transfers, and loan payments.
  • Branch Operations: Assist with branch operations, including maintaining cash levels, balancing cash drawers and vaults, and reporting any discrepancies.
  • Compliance: Ensure compliance with all bank policies, procedures, and regulations, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) requirements.
Requirements
  • Previous Customer Service Experience: A minimum of 1 year of experience in a customer-facing role, preferably in a banking or financial services environment.
  • Basic Computer Skills: Proficiency in Microsoft Office Suite and basic computer skills, including data entry and record-keeping.
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
Working Conditions

This role is based in our branch office and requires regular attendance. You will be working in a fast-paced environment, interacting with customers and colleagues, and using computer equipment to process transactions and maintain records.



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