Technical Support Student Assistant

1 week ago

Columbus, Ohio, United States Franklin University Full time
Position Type:
  • Part Time
  • Student
Location:
  • Remote
The Technical Support Student Assistant plays a vital role in aiding the Department by providing assistance to staff and faculty through various communication channels including phone, email, and in-person interactions regarding their technological inquiries and challenges. Responsibilities encompass, but are not limited to, facilitating the physical setup and configuration of equipment, maintaining technology in conference rooms and classrooms, and ensuring the upkeep of devices such as computers, monitors, printers, projectors, and more.

Work hours are adaptable and will fluctuate based on the candidate's availability and departmental workload. The ideal candidate should be prepared to commit to approximately 20 hours per week, with a schedule that spans Monday to Friday, during the hours of 8 AM to 4 PM.

Candidates must: Be a current student at Franklin University; possess outstanding customer service abilities; demonstrate organizational skills with a keen attention to detail; manage multiple tasks in a dynamic environment; maintain a positive demeanor and be open to change; work autonomously as well as collaboratively; exhibit a process-oriented mindset with strong problem-solving and diagnostic capabilities; possess excellent interpersonal and listening skills; communicate effectively in both oral and written forms; engage with a diverse population while upholding a high level of confidentiality; be proficient in MS Office applications; and be capable of lifting up to 60 pounds (including desktops, monitors, printers, scanners, etc.). Previous experience in technology support is advantageous. Familiarity with supporting web browsers, antivirus software, basic wireless troubleshooting, Windows operating systems, and PC hardware is also beneficial.

About Franklin University

Established in 1902, Franklin University has earned its reputation by eliminating barriers to higher education for motivated adults who balance their educational aspirations with other responsibilities. As an accredited and nonprofit institution, Franklin is recognized as a pioneer in online education. The University provides practical, in-demand undergraduate, master's, and doctoral programs that empower adult learners to fulfill their educational and professional objectives. From entrepreneurs to executives, over 50,000 Franklin alumni contribute to the communities in which they reside and work.

Franklin University is dedicated to fostering a respectful and inclusive educational and workplace atmosphere. The University does not discriminate based on age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

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