Customer Care Specialist

2 weeks ago


Waipahu, Hawaii, United States VCA Animal Hospitals Full time

Location: VCA Animal Hospitals

About VCA Animal Hospitals:

At VCA Animal Hospitals, we embody a culture that prioritizes compassion and connection. Our team is dedicated to fostering meaningful relationships with both our clients and their beloved pets. We value a harmonious work/life balance and actively support one another in our diverse roles.

Position Overview:

We are in search of a skilled Customer Care Specialist to enhance our service delivery. Our mission is to ensure that the health of pets is our utmost priority while providing exceptional service to our clients.

Key Responsibilities:

  1. Act as the welcoming face of VCA, establishing trust and confidence with clients.
  2. Manage customer service tasks, including greeting visitors and directing clients and their pets to appropriate areas.
  3. Coordinate and confirm appointments efficiently.
  4. Conduct follow-up calls and engage with potential clients.
  5. Clearly present and explain service fees, including processing payments.
  6. Advise clients on product and service options, including prescription needs.
  7. Provide information on general pet care and wellness practices.
  8. Maintain accurate medical records and documentation.
  9. Ensure the cleanliness and organization of the facility.

Compensation: Competitive hourly wage, commensurate with experience and education.

Benefits: We offer a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k), and generous discounts on pet care services.

Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer, welcoming veterans and individuals with disabilities.



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