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Customer Care Specialist

2 months ago


Waipahu, Hawaii, United States VCA Animal Hospitals Full time

Position Overview:

As a vital member of our team, the Client Service Representative plays a crucial role in fostering a welcoming environment for our clients and their beloved pets. Your ability to build trust and rapport is essential in ensuring that every visit is a positive experience.

Key Responsibilities:

  • Deliver exceptional customer service by warmly greeting clients and their pets upon arrival.
  • Manage incoming calls and inquiries, providing accurate information and assistance.
  • Coordinate appointment scheduling and confirmations to optimize client flow.
  • Conduct follow-up calls to ensure client satisfaction and to engage potential new clients.
  • Clearly present and explain service fees, processing payments efficiently.
  • Advise clients on products and services, including prescriptions and general pet care.
  • Maintain accurate medical records and manage all related documentation.
  • Ensure the cleanliness and organization of the facility, both inside and out.

Compensation and Benefits:

We offer a competitive hourly wage, with pay commensurate with experience and education. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as generous discounts on pet care for employees.

Work Environment:

At VCA Animal Hospitals, we pride ourselves on our family-oriented culture that values work-life balance and mutual support among team members. We are committed to providing a fulfilling work environment where every employee can thrive.

Equal Opportunity Employer:

We are proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds, including veterans and individuals with disabilities.