Sales Associate
6 days ago
Carter's is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and driving sales growth.
Key Responsibilities- Customer Focus:
- Proactively assist customers with their shopping needs, resolving issues and balancing multiple customers in a fast-paced retail environment.
- Meet customer needs by assisting with locating merchandise, informing customers of promotions, and revisiting frequently to ensure a positive shopping experience.
- Expedite point of sale transactions at the time of the sale.
- Complete floor replenishment and shipment as needed to ensure customer satisfaction and size availability.
- Brand Execution:
- Ensure store visual standards are set to company direction.
- Execute replenishment process, recover, and clean the sales floor to company standard.
- Complete merchandise floor sets according to visual standards and directives.
- Maintain solid product knowledge and merchandise presentation.
- Articulate current promotional events and the brand loyalty program with the customer.
- Drive Growth:
- Minimize store loss by providing exceptional customer service.
- Maintain housekeeping standards to ensure a positive experience for customers and team.
- Meet or exceed company productivity standards for all operational processes.
- Achieve daily goals as established by management.
- Team Development:
- Establish and maintain a cooperative working relationship with all members of the team.
- Adapt performing assignments as requested.
- Support management direction of store.
- Support, train, and coach others to success.
- Adhere to all company policies and safety procedures as directed by the company.
- Demonstrated customer engagement skills.
- Ability to handle multiple tasks concurrently.
- High school diploma or GED preferred.
- Ability to communicate effectively with customers and employees.
- Retail/specialty apparel knowledge and experience preferred.
- Ability to lift 40 pounds on a regular basis.
- Ability to stand for long periods of time; climb up and down a ladder.
- Constant walking and standing; frequent bending, stooping, and reaching.
- Availability to meet the needs of the business that may include days, nights, weekends, and holidays as scheduled.
- Any availability changes must be approved by the Store Manager and will be approved based on business needs.
- Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
- Minimum number of hours is not guaranteed.
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