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Customer Care Associate

2 months ago

Grand Rapids, Michigan, United States Xtend Full time
Job Overview

POSITION SUMMARY

The Client Support Specialist plays a crucial role in assisting credit union members through both inbound and outbound communication channels, ensuring that all inquiries are addressed promptly and effectively. This position serves as a vital link between members and credit union services, emphasizing superior customer care.

KEY RESPONSIBILITIES

  • Respond to incoming calls from credit union members, delivering timely solutions and outstanding customer service.
  • Authenticate caller identity in accordance with established security measures; provide guidance to members regarding their accounts.
  • Enhance understanding of credit union processes and the handling of loan applications.
  • Offer consistent support for online chat services and electronic payment systems.
  • Oversee voice and email communications to fulfill member requests efficiently.

QUALIFICATIONS

  • High school diploma or equivalent; strong attention to detail and accuracy are essential.
  • Positive demeanor, excellent communication abilities, and a preference for candidates with at least one year of customer service experience.
  • Familiarity with Microsoft Office Suite (Word, Outlook, Excel) is advantageous.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This role is situated in a professional office environment, with occasional travel as needed.

NOTICE

This job description is intended to provide a general overview and does not constitute a contract of employment. Xtend is committed to accommodating individuals with disabilities as appropriate.

Xtend is an Equal Opportunity Employer.