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E-Commerce Support Specialist
2 months ago
Organization: Family Connect
Position Overview:
The E-Commerce Support Specialist plays a crucial role in delivering exceptional service to customers utilizing our online order processing system.
Key Responsibilities:
- Provide assistance to customers regarding their inquiries about order status, product returns, and general information related to the E-commerce Program.
- Process manual and electronic orders efficiently using the designated platforms.
- Communicate effectively with associated agencies and vendors to ensure timely order fulfillment and tracking.
- Handle customer complaints by conducting thorough research and ensuring prompt follow-up.
- Assist customers with website navigation, registration, and order processing.
- Maintain accurate records of customer interactions and transactions.
Qualifications:
A high school diploma is required, with a preference for candidates holding an associate degree from an accredited institution. Relevant experience in customer service, particularly in an E-commerce or retail setting, is essential.
Skills and Knowledge:
Applicants should possess a solid understanding of customer service principles, including needs assessment and satisfaction evaluation. Strong organizational and communication skills are vital. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, is required. Familiarity with accounting software and Oracle systems is advantageous.
Core Competencies:
- Accountability
- Effective Communication
- Integrity and Ethics
- Customer Care
- Technical Proficiency
- Process Improvement
Travel Requirements:
Occasional travel may be necessary.
Note:
This job description outlines the primary duties and responsibilities of the position. Additional tasks may be assigned as needed to support the operational goals of the organization.
Equal Opportunity Employer:
Family Connect is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.
