Customer Service Leader
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities- Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
- Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
- Maximize sales through excellent customer service and ensure a positive shopping experience.
- Ensure store office functions are completed accurately and on time using accounting packets.
- Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
- Ensure work station and front end area of the store has a neat and clean presentation.
- Maintain proper knowledge of all sales associate register functions and Front End accounting services.
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
- Perform the task of the customer lead as needed to ensure service standards are maintained.
- Maintain alertness and calls for assistance when needed to service customers per service standards.
- Be courteous and helpful to other associates.
- Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
- Adhere to all company guidelines, policies, and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer-based training (CBT) and training aid courses.
- Perform all other duties as assigned.
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
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Customer Service Leader
2 weeks ago
Portland, Tennessee, United States Food Lion Full timeJob Summary:As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to the Front End Standard Practice Manual and maximize sales through excellent...
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Customer Service Associate
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Customer Service Associate
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Service Desk Associate
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New Home Sales Professional
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Production Team Supervisor
2 weeks ago
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Portland, Tennessee, United States Macy's Inc. Full timeMacy's Inc Job OpportunityWe are seeking a skilled Seasonal Power Equipment Operator to join our team at Macy's Inc.Job Responsibilities:Operate material handling equipment to perform pick, pull, put away, and utility tasks.Accurately use PCs, hand-held computers, and radio frequency equipment.Report equipment failures, damages, and truck accidents as they...