Service Desk Associate

2 days ago


Portland, Tennessee, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring a clean and welcoming environment for our members and guests.
  • Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
  • Answer questions and provide guidance to new employees, while also performing beginning of shift and end of shift procedures.
  • Maintain the cleanliness and organization of our facility, including cleaning equipment, dusting, wiping tile and walls, and vacuuming and mopping floors.
Requirements
  • High School Diploma or G.E.D. preferred.
  • Previous customer service and/or sales experience preferred.
  • Previous cleaning/maintenance experience preferred.
  • Basic computer literacy.
What We Offer
  • A positive and professional work environment.
  • Competitive pay and benefits, including a 401K Retirement Fund with an annual discretionary employer match up to 6%.
  • Regular involvement in community outreach events.
  • A free employee Black Card Membership.

We are an equal opportunity employer who celebrates diversity and equity, and are committed to creating an inclusive environment for all employees. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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