IT Support Analyst
2 weeks ago
A prominent client in the technology sector is seeking to onboard a Service Desk Analyst to enhance their IT Support Team. This position offers a flexible working arrangement, allowing for a hybrid schedule with the option to work remotely up to three days a week.
Role Responsibilities
This role plays a crucial part in ensuring client satisfaction by serving as the initial point of contact for IT support inquiries. The analyst will address common hardware and software issues, as well as provide assistance related to End-User Support (EUS).
Key Duties:
- Identify and analyze recurring issues with hardware, software, or systems.
- Document user inquiries, solutions provided, and new findings.
- Exhibit consistent attendance and punctuality.
- Conduct first-level troubleshooting for hardware and software issues; respond to inquiries, offer technical solutions, and follow up to assist users in resolving their IT challenges in a supportive environment.
- Provide help desk or customer support for various hardware, software, and personal computing tools.
- Utilize problem management and knowledge base tools effectively.
Required Skills and Competencies
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks efficiently.
- Capability to thrive in a dynamic and fast-paced environment.
- Strong customer service orientation for users with varying levels of technical expertise.
- Proficient in working with users possessing diverse computer knowledge.
- Demonstrated technical aptitude and troubleshooting abilities.
Employment Type
- Contract to Hire
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