Customer Service Representative
4 weeks ago
The Inforce Customer Support Agent plays a vital role in delivering exceptional customer service at EquiTrust. This position requires a collaborative and independent individual who can effectively communicate with team members and clients to resolve inquiries and requests related to annuity policies and financial transactions. The ideal candidate will possess excellent communication skills, be able to manage multiple tasks concurrently, and be adaptable to changing circumstances.
Key Responsibilities:- Respond to customer inquiries, agents, and policyholders by clarifying information, researching, and providing follow-up responses.
- Manage a high volume of inbound calls in a timely manner.
- Accurately update and maintain records of all conversations and transactions in the call center database.
- Meet job-specific performance standards and metrics.
- Facilitate financial transactions and requests, including withdrawals, surrenders, and transfers, and communicate with clients, agents, or transfer companies as required.
- Maintain a basic knowledge of EquiTrust products.
- Support the Policy Administration team and other departments as needed.
- Take on additional responsibilities to achieve department and company objectives.
- Contribute to a positive and inclusive work environment by working collaboratively and fostering a positive work environment.
- 1 year of contact center experience preferred.
- High School Diploma or Equivalent required.
- Travel not required.
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Customer Service Representative
4 weeks ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Des Moines, Iowa, United States Allstate Ketelsen Davis Agency Inc Full timeJob DescriptionAt Allstate/Ketelsen Davis Agency Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for exceeding customer service standards to current clients while also assisting prospects as they call in. This is a full-time position that requires a strong...
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Customer Service Representative
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Customer Service Representative
4 weeks ago
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Veridian CU Full timeJob SummaryVeridian CU is seeking a highly skilled Customer Service Representative to join our team. As a Teller Service Representative, you will be responsible for providing exceptional member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.Key Responsibilities Conduct...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States XPO Logistics Full timeXPO Logistics Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics.Key Responsibilities:Provide exceptional customer service via telephone and emailHandle customer complaints in a professional and calm mannerDiagnose and resolve problems or issuesMonitor delivery routes and scan haul away podsProcess...
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Customer Service Representative
4 weeks ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
1 month ago
Des Moines, Iowa, United States Five Star Call Centers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers, resolving issues, and exceeding customer satisfaction expectations.Key...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States S&S Employment Partners Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at S&S Employment Partners. As a key member of our client support team, you will be responsible for resolving client issues in a timely and professional manner.Key Responsibilities:Respond to client inquiries and resolve issues in a prompt and courteous mannerUtilize...
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Customer Service Representative
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Des Moines, Iowa, United States Farm Bureau Financial Services Full timeAbout the Role:Farm Bureau Financial Services is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional first call resolution service to our agents and customers from our inbound contact center.Key Responsibilities:Provide...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Wells Fargo Full timeAbout Wells FargoAt Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company is committed to helping our customers succeed financially and personally, and we're looking for talented individuals to join our team.About the RoleWe're seeking a Customer...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Walmart Full timeJob SummaryWe are seeking a friendly and efficient Customer Service Representative to join our team as a Member Frontline Cashier. As a key member of our front-end team, you will play a vital role in providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...