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Housekeeping Manager
2 months ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Soho House & Co. As a key member of our housekeeping and laundry departments, you will play a vital role in ensuring the exceptional cleanliness and guest satisfaction of our properties.
Main Responsibilities- Assist the Executive Housekeeper in managing all aspects of housekeeping and laundry operations, including daily inspections and quality control.
- Oversee the housekeeping staff, assigning tasks, providing coaching and feedback, and ensuring they meet departmental goals.
- Develop and implement effective schedules for housekeeping staff, optimizing workload and ensuring timely room turnaround.
- Manage inventory of housekeeping supplies and guest amenities, placing orders and maintaining stock levels.
- Monitor laundry operations, ensuring timely and efficient cleaning of linens, towels, and uniforms.
- Address guest concerns and complaints promptly and professionally, working to resolve issues and ensure satisfaction.
- Maintain accurate records and reports related to housekeeping and laundry operations.
- Participate in the development and implementation of new cleaning procedures and quality assurance programs.
- Adhere to all company policies, safety regulations, and hygiene standards.
- Minimum 2-3 years of experience in housekeeping management, preferably in a hospitality setting.
- Knowledge of Opera a plus.
- Strong understanding of housekeeping procedures, cleaning protocols, and guest service principles.
- Excellent communication, interpersonal, and organizational skills.
- Ability to lead, motivate, and effectively train a housekeeping team.
- Proficient in inventory management and scheduling techniques.
- Detail-oriented with a keen eye for quality and cleanliness.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to handle guest concerns professionally.
- Physically fit to perform housekeeping tasks, including bending, lifting, and carrying cleaning supplies.
- Competitive compensation package.
- Medical, dental, vision, and company-paid life insurance.
- STD and LTD insurance.
- Career development and training opportunities.
- Flexible work schedules.
- Discounted family rates.
- Family meals and complementary night stays.
- Two weeks vacation, 9 days PTO, and 10 holidays.
