Global Customer Support Specialist

3 weeks ago


Brockton, Massachusetts, United States Bausch Health Full time

Welcome to Bausch Health's Global Customer Support Team As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and effective solutions to their inquiries. This is an excellent opportunity to work with a dynamic team and make a meaningful impact on the lives of millions of people worldwide.

The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. We offer a competitive benefits package, including medical, dental, vision, and 401(k) matching.

In this role, you will be responsible for interacting with customers positively and professionally, creating and processing cases, RMA, credit/rebill, product transfers, and database clean-up. You will also assist with documenting department processes and procedures, coordinate with management to ensure department metrics, goals, and objectives are met.

We are seeking a dedicated and detail-oriented individual who can work effectively in a fast-paced environment. The ideal candidate will have strong communication skills, ability to multitask, and adapt quickly to new systems and processes.

Benefits include: Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, 3-weeks paid time off plus 6 days paid sick time (unless a state or city-specific policy applies), tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, 12 paid holidays (including floating holidays), Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses and employee discounts.



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