IT Service Delivery Professional
1 month ago
SISL Global is seeking a highly motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing on-site technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless IT service delivery.
About the Job DescriptionIn this role, you will work closely with our internal stakeholders to identify and resolve technical issues, provide expert-level technical guidance, and implement solutions to improve overall IT service delivery. You will also be responsible for maintaining accurate records of incidents, analyzing trends, and making recommendations for process improvements.
Responsibilities and RequirementsThe successful candidate will be responsible for:
- Providing on-site technical assistance to end-users
- Troubleshooting hardware and software issues
- Configuring desktops, laptops, mobile devices, and associated peripherals
- Performing break-fix, desk-side support, and IMACD's
- Managing the ticket queue and ensuring tickets are resolved within defined service level agreements
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Information Systems, or equivalent combination of education and experience
- One to three years of experience in service delivery and end-user hardware and software configuration troubleshooting
- Excellent customer service orientation and verbal communication skills
- Experience with various desktop systems, operating systems, and diverse technical environments
- CompTIA A+ certification or equivalent certification
$70,000 - $90,000 per year
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