Service Desk Associate(Bilingual Partner)
2 weeks ago
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. With a strong emphasis on employee training and development, the company invests in research and development to stay at the forefront of technological advancements.
Our Services:- IT Services: Application development, maintenance, and testing.
- Consulting: Business consulting, IT strategy, and digital transformation.
- Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
- Enterprise Solutions: Implementation and support of enterprise-level software solutions.
- Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
- Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues.
- Fluent in Portuguese.
- Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality.
- Investigate and provide resolution for cases/tickets concerning assets.
- Involved in testing of new tools and dashboards.
- Active awareness of multiple simultaneous case tickets with meticulous attention to detail.
- Ability to provide insights, RCA's(root cause analysis) and suggestions based on observations from the end customers and their experience.
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.
What We Offer:- A comprehensive suite of services to support your business needs.
- A team of experts dedicated to delivering exceptional results.
- Opportunities for professional growth and development.
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws.
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