Portuguese Service Desk Associate

3 weeks ago


Milford, Ohio, United States ApTask Full time
About Client

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more.

It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development.

Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

  • IT Services: Application development, maintenance, and testing.
  • Consulting: Business consulting, IT strategy, and digital transformation.
  • Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
  • Enterprise Solutions: Implementation and support of enterprise-level software solutions.
  • Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Job Description

The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content.

Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.

Department Hours: 8am EST - 1am EST (Any 9 hours in between)

Fluent in Portuguese is the only major requirement for this role

Responsibilities
  • Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
  • Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
  • Investigate and provide resolution for cases/tickets concerning assets
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.

As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

Applicants may be required to attend interviews in person or by video conference.

In addition, candidates may be required to present their current state or government-issued ID during each interview.

Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy.

As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.

Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws.

Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team



  • Milford, Ohio, United States ApTask Full time

    About the Role: We are seeking a highly skilled Service Desk Associate to join our team at ApTask. As a key member of our client services team, you will be responsible for providing exceptional technical support to our clients. Key Responsibilities: Escalate and communicate issues in a timely manner, working closely with cross-functional teams and vendors...


  • Milford, Ohio, United States Magic Moments Learning Center Full time

    We are seeking a highly organized and detail-oriented Front Desk Support Associate to join our team at Magic Moments Learning Center. As a key member of our staff, you will provide exceptional customer service to our employees, students, and parents, ensuring a warm and welcoming environment.Key Responsibilities:Greet employees, students, and parents with a...


  • Milford, Ohio, United States South Lake Gastroenterology Full time

    Job SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at South Lake Gastroenterology. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.ResponsibilitiesGreet...

  • IT Support Specialist

    4 weeks ago


    Milford, Ohio, United States ApTask Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at ApTask. As a key member of our workforce solutions and talent acquisition services, you will play a critical role in shaping the future of work.As a Bilingual Help Desk Technician, you will be responsible for providing exceptional customer service to our clients,...


  • Milford, Ohio, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we're committed to delivering exceptional experiences for our guests and residents. As a Front Desk Agent at Clerbrook Golf Resort in Clermont, Florida, you'll play a vital role in making this happen.What You'll Do:Our Front Desk Clerks are the face of our resort, providing top-notch customer service to ensure our guests...


  • Milford, Ohio, United States United Parcel Service Full time

    Unlock Your PotentialAs a Delivery Support Associate, you'll be part of our dynamic team at United Parcel Service, playing a vital role in delivering exceptional customer experiences.What Does it Take?For this seasonal position, we're looking for individuals with a strong work ethic, flexibility, and the ability to work well in a fast-paced environment....

  • Service Desk Partner

    4 weeks ago


    Milford, Ohio, United States Tata Consultancy Services Full time

    Job DescriptionTata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, leveraging technology for business transformation and helping catalyze change.Key Responsibilities:Manage media content through specific workflow-based operations, ensuring timely and accurate delivery.Monitor, reconcile, and quality-assure...


  • Milford, Ohio, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesGreet members, prospective members,...


  • Milford, Ohio, United States AdventHealth Full time

    Job SummaryWe are seeking a highly skilled and compassionate Front Desk Concierge to join our team at AdventHealth Primary Care. As a key member of our front office team, you will be responsible for creating a positive and welcoming experience for our patients and their families.Key ResponsibilitiesProvide exceptional customer service to patients and their...


  • Milford, Ohio, United States AdventHealth Full time

    Job SummaryAs a Front Desk Concierge at AdventHealth, you will play a vital role in creating a positive experience for patients. You will be responsible for scheduling, registration, and pre/post visit communications, ensuring that patients feel safe, cared for, and respected. Key Responsibilities* Demonstrates AdventHealth's core values of Integrity,...

  • IT Support Specialist

    3 weeks ago


    Milford, Ohio, United States ApTask Full time

    About Client:The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong...

  • Pharmacy Associate

    4 weeks ago


    Milford, Ohio, United States Walmart Full time

    Job OverviewAs a Pharmacy Associate at Walmart, you will play a vital role in providing exceptional customer service and ensuring the accuracy and efficiency of our pharmacy operations.Key Responsibilities:Process prescriptions and manage inventoryProvide product information and support to customersCollaborate with pharmacy team members to achieve sales and...


  • Milford, Ohio, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Front End Services Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service,...

  • Sales Associate

    3 weeks ago


    Milford, Ohio, United States 2020 Companies Full time

    Job SummaryAs a Retail Sales Associate at 2020 Companies, you will be responsible for selling products and services in a retail store environment. Your primary goal will be to meet or exceed personal sales goals on a monthly basis. You will also be expected to provide excellent customer service by welcoming customers, offering assistance, and directing them...

  • Sales Associate

    4 weeks ago


    Milford, Ohio, United States Walmart Full time

    Job Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring customer orders are filled accurately. You will also be required to walk up to 5 miles each day while fulfilling online customer orders.Key Responsibilities:Review customer orders and locate merchandise on the salesfloorEnsure customer...


  • Milford, Ohio, United States 2020 Companies Full time

    Retail Sales Associate Job Description at 2020 Companies **Job Summary:** As a Retail Sales Associate at 2020 Companies, you will play a key role in driving sales and delivering exceptional customer experiences in a dynamic retail environment. **Key Responsibilities:** * Sell products and services to customers in a retail store, kiosk, and/or event...


  • Milford, Ohio, United States Clermont Modern Dentistry Full time

    Unlock Your Potential as a DentistClermont Modern Dentistry is seeking a talented Associate Dentist to join our team. As a valued member of our practice, you will have the opportunity to provide quality care to patients and grow your career under the guidance of an experienced Owner Dentist. Our Associate Dentist role offers a unique chance to learn from the...

  • Medical Assistant

    3 weeks ago


    Milford, Ohio, United States HealthCare Support Full time

    Job Title: Medical Assistant - Clinic Support ProfessionalJob Summary:We are seeking a skilled Medical Assistant to join our team at Healthcare Support. As a Medical Assistant, you will provide clinical support to our healthcare professionals, ensuring the highest level of patient care.Key Responsibilities:Provide front and back desk duties in a clinic...


  • Milford, Ohio, United States TOCA USA Full time

    Job Title: Guest Experience AssociateAbout the Role:We are seeking a passionate and enthusiastic individual to join our soccer training facility team as a Guest Experience Associate. As a Guest Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility.Key...


  • Milford, Ohio, United States Harbor Freight Tools Full time

    Job Summary:A Senior Retail Sales Associate is a valued member of a high-performing team who is empowered and equipped to do their job. This role is perfect for individuals who have the desire to develop as a leader and are passionate about a career in retail.Key Responsibilities:• Provide a great experience for our customers• Handle various sales...