Service Desk Associate
4 weeks ago
We are seeking a highly skilled Service Desk Associate to join our team at ApTask. As a key member of our client services team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
Escalate and communicate issues in a timely manner, working closely with cross-functional teams and vendors to resolve network and video issues.
Fluent in Portuguese, with the ability to communicate effectively with clients.
Work on reconciling and monitoring workflows within specific turnaround times, ensuring excellent quality.
Investigate and provide resolution for cases/tickets concerning assets.
Involved in testing of new tools and dashboards.
Maintain active awareness of multiple simultaneous case tickets, with meticulous attention to detail.
Provide insights, RCA's, and suggestions based on observations from end customers and their experience.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services. As an African American-owned and Veteran-certified company, we offer a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, we provide unparalleled opportunities for professional growth and development.
Candidate Requirements:
Strong technical skills and experience in IT support.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Fluency in Portuguese and excellent written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information.
If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity. We look forward to hearing from you
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