Customer Success Manager

5 days ago

Chicago, Illinois, United States TransUnion Full time
About the Role

TransUnion is seeking a highly skilled Customer Success Manager to join our Marketing Solutions team. As a key member of our team, you will be responsible for supporting our clients with their onboarding, delivery, and technical queries, ensuring their success with our digital marketing solutions.

Key Responsibilities
  • Work closely with our Vertical Sales Teams to support clients with their onboarding and delivery of our marketing solutions.
  • Act as the client's advocate to ensure their technical queries and issues are resolved in a timely manner.
  • Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients.
  • Be the voice of the customer with internal teams, gathering and prioritizing customer product feedback and sharing with relevant internal teams.
  • Be the subject matter expert for both clients and internal partners on TransUnion Marketing Solutions products.
  • Support sales teams in ensuring clients are billed accurately and in a timely manner.
  • Log activity and events through TransUnion's internal tools accurately and on a regular basis.
Requirements
  • A minimum of 6+ years of experience in customer success or delivery operations.
  • Intermediate Excel skills with the ability to perform VLOOKUP, Pivot tables, Formulas, and similar advanced functions.
  • Bachelor's degree from an accredited college or university.
  • Comfortable with the support of digital data and/or digital advertising with experience building client relationships.
  • Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously.
  • Strong organizational skills and attention to detail.
  • Excellent written and oral communication skills, including communicating with external clients and partner teams.
  • Comfortable with ambiguity. Experience working in startups is a plus.
About TransUnion

TransUnion is a leading global information and risk management company that provides innovative solutions to help businesses and consumers make informed decisions. We are committed to being a place where diversity is not only present, but also embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.

Benefits
  • Flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional parental leave, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform, and access to TransUnion's Employee Resource Groups.

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