IT Support Specialist

4 days ago


Houston, Texas, United States Adaptive Construction Solutions Full time
IT Support Specialist

Adaptive Construction Solutions is seeking a skilled IT Support Specialist to join our team. In this role, you will be responsible for troubleshooting technical issues, managing IT inventory, and ensuring the smooth operation of our network and systems.

Key Responsibilities:
  • Create technical assistance guides, policies, and user guides to ensure seamless IT operations.
  • Manage IT inventory, including equipment assignment and collection, to maintain an efficient and organized IT environment.
  • Install and configure hardware and software systems to meet the needs of our team.
  • Troubleshoot and resolve technical issues to ensure network and workstation performance.
  • Monitor firewall and security tools to safeguard our network and protect against unauthorized access and malware.
  • Repair hardware and perform system upgrades to maintain the integrity of our IT systems.
  • Manage user accounts and configure operating systems to ensure secure and efficient access to our systems.
  • Provide ongoing cybersecurity training to employees to ensure they have the necessary skills to protect our systems.
  • Set up equipment and accounts for new employees during onboarding to ensure a smooth transition.
Qualifications & Skills:
  • Strong problem-solving and analytical skills to troubleshoot complex technical issues.
  • Excellent interpersonal and customer service skills to effectively communicate with team members and users.
  • Strong verbal and written communication skills to create clear and concise technical guides and policies.
  • Proficient in troubleshooting computer systems, hardware, and software to resolve technical issues efficiently.
  • Familiarity with local area network (LAN) configurations and switch management to ensure seamless network operations.
  • Knowledge of security tools and practices, such as antivirus software and firewalls, to protect our network and systems.
  • Experience using help desk/ticketing systems to manage and track technical issues.
  • Ability to work collaboratively in a team and independently when necessary to meet the needs of our team.


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