IT Support Specialist
2 days ago
We are seeking a skilled IT Support Specialist to join our team at HOK Group, Inc. in Houston, Texas.
Job Summary:The IT Support Specialist will provide technical assistance to computer system users, ensuring seamless operation and resolving issues efficiently.
Key Responsibilities:- Provide tier 1 support for a helpdesk system, answering user inquiries regarding computer software or hardware operations.
- Oversee the daily performance of computer systems and peripheral equipment, observing system functionality and reporting errors to the supervisor.
- Set up employee equipment, including adds, moves, and changes, and perform minor repairs to hardware, software, or peripheral equipment according to company standards.
- Maintain account and inventory records, and read technical manuals to diagnose and investigate technology issues.
- Refer major hardware or software problems or defective products to vendors or managers for service, and train users in the proper use of hardware or software.
- Confer with general staff to establish recommendations to the supervisor for new systems or modifications, and demonstrate continuous effort to improve operations, decrease turnaround times, and provide quality customer service.
- Perform periodic after-hour and weekend help desk functions, and provide tier 1 support for IP phone systems and tier 2 support for cell phones, headsets, personal storage devices, and other peripherals.
- Advanced knowledge of basic PC components.
- Intermediate knowledge of Microsoft-based networking protocols.
- Exposure to basic scripting language.
- Exposure to voice and data telecommunications systems.
- Exposure to remote access technologies for support and office connectivity.
- Proficiency in Microsoft Office required.
- Ability to set up and operate a variety of computer equipment.
- Ability to work efficiently, in an organized manner, and with attention to detail.
- Ability to communicate effectively regarding technical matters, both verbally and in writing.
- Technical or Associates degree or equivalent in education and experience required.
- 2 years of experience.
- Experience with an electronic help desk system.
- Certification in Microsoft and/or Cisco technologies is desirable.
HOK Group, Inc. is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.
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