IT Support Specialist

2 days ago


Houston, Texas, United States HOK Group, Inc. Full time
Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at HOK Group, Inc. in Houston, Texas.

Job Summary:

The IT Support Specialist will provide technical assistance to computer system users, ensuring seamless operation and resolving issues efficiently.

Key Responsibilities:
  • Provide tier 1 support for a helpdesk system, answering user inquiries regarding computer software or hardware operations.
  • Oversee the daily performance of computer systems and peripheral equipment, observing system functionality and reporting errors to the supervisor.
  • Set up employee equipment, including adds, moves, and changes, and perform minor repairs to hardware, software, or peripheral equipment according to company standards.
  • Maintain account and inventory records, and read technical manuals to diagnose and investigate technology issues.
  • Refer major hardware or software problems or defective products to vendors or managers for service, and train users in the proper use of hardware or software.
  • Confer with general staff to establish recommendations to the supervisor for new systems or modifications, and demonstrate continuous effort to improve operations, decrease turnaround times, and provide quality customer service.
  • Perform periodic after-hour and weekend help desk functions, and provide tier 1 support for IP phone systems and tier 2 support for cell phones, headsets, personal storage devices, and other peripherals.
Requirements:
  • Advanced knowledge of basic PC components.
  • Intermediate knowledge of Microsoft-based networking protocols.
  • Exposure to basic scripting language.
  • Exposure to voice and data telecommunications systems.
  • Exposure to remote access technologies for support and office connectivity.
  • Proficiency in Microsoft Office required.
  • Ability to set up and operate a variety of computer equipment.
  • Ability to work efficiently, in an organized manner, and with attention to detail.
  • Ability to communicate effectively regarding technical matters, both verbally and in writing.
Education and Experience:
  • Technical or Associates degree or equivalent in education and experience required.
  • 2 years of experience.
  • Experience with an electronic help desk system.
  • Certification in Microsoft and/or Cisco technologies is desirable.

HOK Group, Inc. is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.



  • Houston, Texas, United States Bridgehead IT Full time

    Job Title: Senior Desktop Support SpecialistWe are seeking a highly skilled and experienced Senior Desktop Support Specialist to join our team at Bridgehead IT. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring that they have the tools and resources they need to be productive and...


  • Houston, Texas, United States Bridgehead IT Full time

    Job OverviewWe are a leading provider of business and technology consulting services, renowned for our industry-leading partnerships with top-tier companies.Position Summary:Due to our unwavering commitment to customer satisfaction, Bridgehead IT has established itself as a premier industry leader. We are seeking a skilled Field Services Technician to join...


  • Houston, Texas, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Houston, Texas.Job Requirements:Specialty: ICU - Intensive Care UnitDiscipline: RN - Registered NurseEmployment Type: TravelShift: 12 hours, nightsHours per week: 36Duration: 13 weeksAs a Travel Nurse ICU Specialist, you will...


  • Houston, Texas, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for exams, and producing high-quality images for diagnostic purposes.Key...

  • IT Support Specialist

    2 weeks ago


    Houston, Texas, United States Climatec Full time

    Job Title: IT Support SpecialistClimatec, LLC is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide exceptional end-user support to our employees, ensuring they have the tools and resources they need to succeed.Job Summary:The IT Support Specialist will be responsible for troubleshooting...

  • IT Support Specialist

    1 month ago


    Houston, Texas, United States Intellegens, Inc. Full time

    IT Support Specialist Job DescriptionThe role of an IT Support Specialist primarily involves managing support requests. We are seeking a candidate with a background in IT, ideally holding a degree and possessing a minimum of 3 years of experience in a helpdesk environment. This position is tailored for someone enthusiastic about advancing their career in the...


  • Houston, Texas, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join our team in Houston, Texas.Job Summary:We are looking for a dedicated and experienced ICU RN to provide high-quality patient care in a fast-paced travel nursing environment.Responsibilities:Provide direct patient care in the ICU setting,...


  • Houston, Texas, United States TCWGlobal Full time

    IT Helpdesk SpecialistWe are seeking an IT Helpdesk Specialist to join our team at TCWGlobal. The successful candidate will provide excellent service to users, troubleshoot and resolve issues related to network, desktop and application issues, and administer IT systems and document processes.Key Responsibilities:Independently manage and troubleshoot issues...


  • Houston, Texas, United States Perry Homes Full time

    Job Title: IT Support Specialist IAt Perry Homes, we are seeking a highly skilled and experienced IT Support Specialist I to join our team. As an IT Support Specialist I, you will be responsible for providing technical support to our corporate, sales, and construction users.Key Responsibilities:Provide technical support on-site, over the phone, via email, or...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States VC5 Consulting Full time

    IT Support SpecialistThe IT Support Specialist plays a crucial role in delivering technical assistance to users for their desktop and laptop systems, peripherals, and associated software applications.This position entails diagnosing and resolving hardware and software challenges, executing installations, configurations, and upgrades, while ensuring the...

  • IT Support Specialist

    23 hours ago


    Houston, Texas, United States HOK Group, Inc. Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at HOK Group, Inc. in Houston, Texas. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users, ensuring the smooth operation of our IT infrastructure, and resolving technical issues in a timely and...


  • Houston, Texas, United States F & S Fresh Foods Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at F&S Fresh Foods. As an IT Support Specialist, you will be responsible for providing technical assistance to employees, resolving issues related to hardware, software, email, networks, and telephony.Key Responsibilities:Provide prompt and effective...


  • Houston, Texas, United States Climatec Full time

    {"Job Title": "IT Support Specialist", "Company Overview": "Climatec, LLC is a leading provider of advanced building technologies for various industries and buildings. Our broad set of offerings allows us to be a single source integrator of critical building systems, providing safer, more comfortable, and more efficient building environments.", "Job...


  • Houston, Texas, United States HOK Group, Inc. Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at HOK Group, Inc. in Houston, Texas.Job Summary:The IT Support Specialist will provide technical assistance to computer system users, ensuring seamless operation of our IT infrastructure. This role requires a strong understanding of computer systems, hardware,...


  • Houston, Texas, United States BECI Full time

    Job Title: IT Support SpecialistAt BECI, we are seeking a highly skilled and dedicated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing fast and efficient technical assistance to internal systems users.Key Responsibilities:Provide technical support to internal users via phone, email, and...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Texas Medical Center Full time

    Position OverviewTexas Medical CenterTexas Medical Center (TMC) stands as the largest medical hub globally, dedicated to pioneering advancements in life sciences. TMC fosters an environment of collaboration, creativity, and innovation, enabling us to explore the boundaries of what is achievable in healthcare.Role SummaryWe are in search of a proficient and...

  • IT Support Specialist

    2 weeks ago


    Houston, Texas, United States Harvest Midstream Company Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Harvest Midstream Company. As an IT Support Specialist, you will play a critical role in providing technical support to assist the Information Technology Department in delivering various IT services to all company employees.Key ResponsibilitiesDiagnose...


  • Houston, Texas, United States Fund Services Group Full time

    About Fund Services GroupFund Services Group is a leading provider of operational excellence solutions for private fund managers. Our mission is to empower our clients to focus on raising capital and identifying investment opportunities, while we manage the execution of investments, investor experience, and compliance, finance, and human resource...

  • IT Support Specialist

    20 hours ago


    Houston, Texas, United States F & S Fresh Foods Full time

    Job Title: IT Support SpecialistF&S Fresh Foods is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to employees, resolving issues related to hardware, software, email, networks, and telephony.Key Responsibilities:Provide prompt and effective...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Gensler Full time

    Technical Support Role at GenslerGensler, a renowned Architecture and Design firm, is seeking a skilled Technical Support Specialist to join their team in a technical capacity. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional client services.The Technical Support Specialist will be...