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Credit Counselor III
1 month ago
At BluPeak Credit Union, we are seeking a highly skilled Credit Counselor III to join our Financial Solutions team. As a key member of our team, you will play a critical role in the ongoing counseling, coaching, and collection of delinquent member accounts. Your primary responsibility will be to communicate empathetically with members, seeking to develop long-term solutions to resolve delinquent accounts. You will also make determinations as to when all collection efforts have been exhausted and refer for legal action or repossession of collateral, as warranted. Additionally, you may assist the AVP Financial Solutions & Lending VP with daily departmental routines and corporate projects, as assigned, and provide leadership to Collection staff.
Key Responsibilities:
- Contact members with past due loans, including secured and unsecured, and provide financial counseling to include loss mitigation alternatives that will provide long-term solutions to the present default through formal repayment plans, credit counseling, or loan restructures.
- Counsel members that are delinquent due to CPI (Collateral Protection Insurance), make repayment agreements, as necessary, and locate insurance already provided, determine when payments should revert back to normal, catch and request corrections be completed.
- Monitor your work list and ensure that appropriate Financial Solutions efforts are done according to the Financial Solutions Process Timeline for all secured and unsecured loans.
- Provide information to management on high-risk events that may have been disclosed during collection calls, where early intervention may result in reduced losses for the credit union, including sending HUD letters; Notice of Intent to Foreclose.
- Contact members on prior charge-off lists provided by management to achieve more in-house recovery.
- Contact members that have charge-off accounts, and send re-payment offer letters, follow up with phone calls, the goal is to achieve recoveries and to prevent accounts from going to collection agencies. Assist with month-end reports, where appropriate, and assist and/or handle legal issues with regard to delinquent loans.
- Provide prompt and courteous service to internal and external members as stated in Financial Solutions' Service Standard Promise.
- Back-up to payment processing desk – post payments, reverse payments, review checks for Loan Servicing, post repossession proceeds.
- One-on-one training with all new hires, point of contact for new employees once released on their own.
- Complete address and phone number changes on the system.
- Skip trace on delinquent accounts; CBC; credit report pulling; white pages; Facebook.
- Other duties as assigned.
Qualifications:
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); and four to eight years of experience is required. Experience in a credit union or financial institution is a plus.
- Must be able to cross-train in all areas of Financial Solutions.
TECHNOLOGY PROFICIENCY
- To perform this job, the employee must possess applicable technology skills and demonstrated expertise. Ability to use Word for Windows, Excel, and other Microsoft Office applications, as well as the ability to learn new applications quickly; requires general knowledge of network and database use. Knowledge of Top Notch Financial Solutions system is a plus.
OTHER QUALIFICATIONS
- Supervisory experience preferred. Must be able to interface with all levels of Management in all departments and branches. Bankruptcy, repossession, and real estate experience is preferred. Ability to speak effectively before groups of customers or employees of the organization. Bilingual is preferred: English and Spanish.
BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen, and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities, and sincerely held religious beliefs. For more information, contact Human Resources.
PM17
Compensation details: 24-30 Hourly Wage
PI72db5a7c43a2-31191-35860522
