Regional Banking Associate

3 weeks ago


Hartford, Connecticut, United States The First National Bank Full time

The First National Bank is committed to helping our employees grow in their careers and offers a variety of opportunities for success.

We invest in the communities we serve, and actively encourage our employees to participate in charitable and community events and organizations.

Key Responsibilities:

  • Assists new and existing customers with prompt, efficient, accurate service by conducting banking transactions and performs maintenance on bank products and services.
  • Provides operational support and exceptional customer service while maintaining essential controls and safeguards.

Essential Functions:

  • Greet and assist customers, potential customers, and employees upon entering premises.
  • Answers questions and assists in problem solving after researching the individual's needs.
  • Maintains an organized and confidential workstation.
  • Performs follow-up customer service to ensure customers are fully satisfied and completely understand all products.
  • Promptly answers incoming calls to the branch and returns phone messages with excellent customer service technique.
  • Receives checks and cash for deposit.
  • Enters customers' transactions into teller system to record transactions, and issues receipts.
  • Keeps drawer supply at adequate cash level.
  • Balances drawer at end of workday against data on teller system.
  • Balances the vault daily and maintains cash limits set by the Board of Directors.
  • Orders and ships currency.
  • Verifies all money received from or shipped to money carrier service.
  • Verifies all daily money transactions to and from the vault.
  • Monitors vault and drawer limits.
  • Organizes settlement procedures.

Requirements:

  • High School Diploma or equivalent.
  • Prior work experience.
  • Ability to help in solving customer problems comfortably.
  • Good interpersonal skills, a positive and professional business image, and the ability to interact with all levels of customers and employees.

Additional Information:

The Bank prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other municipality-specific protected class not previously mentioned.

Additionally, the Bank will take action to employ, advance in employment and treat qualified Vietnam-era veterans and disabled veterans without discrimination in all employment practices.



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