Client Services Representative II
5 days ago
Customer Experience Specialist
About the Role:
The Customer Experience Specialist will work in a challenging environment, ensuring accuracy and providing seamless service delivery. The role involves answering client questions, resolving problems, and deepening relationships through digital solutions.
Main Responsibilities:
- Identify client needs and recommend solutions when fraud has been identified
- Record data accurately during client interactions
- Escalate items requiring risk review or further analysis through appropriate channels
- Stay updated on industry regulations and implement into conversations with speed and accuracy
Requirements:
- High School Diploma / GED / Secondary School or equivalent
- Excellent attention to detail and analytical thinking skills
- Strong communication and problem-solving abilities
Compensation:
This role is compensated with an hourly pay of $24.00 - $27.06, offers to be determined based on experience, education, and skill set.
Benefits:
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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