Park Operations Manager

7 days ago


Harrisburg, Pennsylvania, United States Urban Air Full time
Park Lead Job Summary
At Urban Air, we're seeking a dynamic and customer-focused individual to lead our park team. As a Park Lead, you'll be responsible for creating an exceptional experience for our guests, while also ensuring the smooth operation of our park.

Key Responsibilities:
  • Oversee the daily operations of the park, including opening and closing procedures.
  • Develop and maintain a positive team culture, promoting a safe and inclusive environment for employees and guests.
  • Monitor and maintain the park's equipment and facilities, ensuring they meet our high standards.
  • Collaborate with our management team to achieve business objectives and drive sales growth.
  • Provide exceptional customer service, responding to guest feedback and concerns.

Requirements:
  • High school diploma or equivalent required; some college preferred.
  • Previous experience in a supervisory role, preferably in a customer-facing environment.
  • Proven ability to manage conflicts and maintain a positive attitude in challenging situations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Availability to work a variety of shifts, including nights and weekends.

About Urban Air:
Urban Air is the leading indoor adventure park and location-based entertainment company. Our mission is to provide an unparalleled entertainment experience for kids and families, while also fostering a culture of innovation and excellence.

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